CareLink Agency home care logoCareLink
Smiling older man with his home health aide during an in-home care visit in Massachusetts
Serving Massachusetts

Independent connection and coordination platform

Home Care That
Feels Like Family.

Connecting families with trusted home care.

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Request Callback

A coordinator will follow up with next steps.

Your information is used to help connect you with a provider. We never sell it.

This form is not for medical emergencies. If this is an emergency, call 911.

Guided intake

Share your needs once, then we help you understand possible next steps.

Provider connections

We help connect you with independent licensed home healthcare providers.

One point of contact

A CareLink coordinator helps you through the process.

How It Works

CareLink Agency handles the intake and coordination side of home care. We learn what your family needs, explain the options, and connect you with a licensed home healthcare provider that delivers the care.

01

Request a callback

Name, phone, and what care is needed.

02

Review your options

A coordinator gathers your details.

03

Connect with a provider

We connect you with a licensed provider.

Tailored To You

We help you understand types of in-home care and connect with a licensed provider. The provider assesses your needs and develops any care plan.

Home health nurse reviewing medications with an older woman in her living room during a home visit

Skilled Nursing

RN and LPN visits for wound care, injections, IV therapy, and disease management at home, delivered by licensed providers we help you connect with.

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Home health aide sitting close to a smiling older woman at home, offering companionship and daily support

Home Health Aides

Bathing, dressing, meals, light housekeeping, mobility and medication reminders, provided by licensed home care providers in your area.

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Health Plans

Plans Providers Work With.

Coverage and eligibility vary by individual and provider. We can help connect you with licensed providers that work with these plans, and those providers confirm eligibility and authorization requirements directly with your health plan.

MassHealth Standard

WellSense

Senior Whole Health

CCA

Plan names are shown to identify coverage that licensed providers may bill and remain the property of their owners. CareLink Agency is an independent healthcare connection and coordination platform that helps individuals and families connect with licensed home healthcare providers. It does not sell or provide health insurance and is not affiliated with, endorsed by, or acting on behalf of MassHealth or any health plan or government agency. Coverage, eligibility, and authorized hours are decided by your plan and the licensed provider.

Provider Credentials

Understanding Provider Credentials.

CareLink can help you connect with independent licensed providers. Each provider is responsible for confirming its licenses, certifications, accreditations, personnel, and scope of services.

Provider Licensing

Ask the provider to confirm applicable Massachusetts licenses

Medicare Certification

Confirm certification and participation directly with the provider

Accreditation

Accreditation status varies by independent provider

Provider Credentials

The licensed provider is responsible for its personnel and credentials

CareLink Agency does not hold provider licenses or accreditations and does not certify, employ, assign, or supervise care personnel. Confirm all credentials directly with the licensed provider. Graphics are illustrative and are not official certification marks.

What Families Are Saying

Feedback about the CareLink information, intake, and coordination experience.

"After calling agencies around Worcester and repeating our story, one CareLink coordinator listened, explained the next steps, and helped us connect with a licensed provider."
Denise R. · Worcester, MA
"CareLink explained the difference between an aide and skilled nursing in plain language and helped us connect with a licensed provider for further evaluation."
Marcus T. · Shrewsbury, MA
"A coordinator gathered our intake details and helped connect us with a licensed provider, which handled the assessment and worked with our health plan."
Ana P. · Leominster, MA
"The coordinator helped us understand what our plan might cover before we committed to anything. The provider verified the rest."
Robert G. · Fitchburg, MA
"We told the coordinator what mattered to us, and CareLink passed those preferences along when helping us connect with a licensed provider."
Lisa M. · Auburn, MA
"One coordinator gathered our information once and helped carry it into the connection, so we did not have to start over with every agency."
Yanet C. · Marlborough, MA

Feedback from families CareLink helped, shared with permission and edited for length. Care described in these comments was delivered by licensed providers. First names and last initials are used to protect privacy. Individual experiences vary.

Q & A

CareLink Agency is a home care connection and coordination service. We help families understand their options, collect intake details, and connect them with licensed home healthcare providers in Massachusetts. The provider you are connected with delivers the care.
A CareLink coordinator follows up to discuss your request and possible next steps. Availability, eligibility, authorization, staffing, and any start date are set by the licensed provider and your circumstances.
We can help connect you with providers that work with MassHealth Standard, WellSense, Senior Whole Health, CCA, and private pay. Coverage and eligibility vary and are confirmed by the provider and your health plan.
An HHA supports daily living tasks. Skilled nursing is clinical care delivered by a licensed RN or LPN employed by a licensed provider.
Yes. We pass along preferences like language, experience, and schedule. The licensed provider handles staffing and assigning care personnel, and you can request a change with them at any time.

Our Service Area

Serving Massachusetts

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Reviews are published with your permission and may be edited for length. Please do not include health details you would rather keep private.

Care Guides

Care Guides ForMassachusetts Families

Plain language articles on home health aide services, skilled nursing at home, paying for care, and keeping a parent safe at home.

See all care guides